WordPress Maintenance

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Answers to Your Questions

I don’t need monthly support. What are my alternatives?

No problem. We offer on-demand support to help you with little bits and pieces or one-off support requirements

How can I pay?

We’re a small company and we like to keep costs down, so we ask you to set up a direct debit (if you’re on a month-to-month plan – cancel any time) or we can invoice you each month and you can arrange a bank-to-bank transfer.

If you need to pay by credit or debit card using PayPal, that’s not a problem, but we will add the PayPal costs to your invoice.

I have multiple sites. Any chance of a discount?

Sure. Get in touch, let us know how many sites you have and what you need and we’ll send you a proposal.

I use XYZ hosting company – can you still help me?

The honest answer is “Maybe”.

We’ll need a little more information before we can confirm – some of our tools require specific server software, and there is a chance that if your hosting server has an odd configuration, additional costs may be involved and in the worst case, we may not be able to help you at all. Contact us and we can check before you spend any more time worrying about this.

Can you help me move my site to a new web host?

Yes. We can advise you on which hosting company or hosting solution is best for your website; manage the migration of your site to the new host; make sure that your domain points to the new hosting area; and make sure that we don’t have any loose ends – like your email, for example! This can form part of monthly support time, or is charged separately as on-demand support.

What happens if my site is hacked or infected with viruses after I purchase a plan?

We’re pleased to say that this very rarely happens! If it does, we recover your site from the most recent clean backup, work out how the hack happened, and fix any odd entry points.

What happens if my site breaks after I purchase a plan?

We recover it immediately from your most recent backup and then work out why the problem occurred in the first place. Whilst we can’t repair 3rd party plugins or bugs in the WordPress core, we can work out how to avoid the problem happening again.

Am I locked into a contract?

No. You can cancel on a month to month basis. If you have an annual contract, we’ll refund you on a pro-rate basis for all full months remaining, but unfortunately there are no pro-rata refunds on monthly plans.

You can also change your plan – upgrade or downgrade – as needed. A simple email gets things done.

What are your support hours?

We’re based in the UK and our standard hours are 6am – 6pm, Monday – Friday, British Standard Time. Over the weekends, we have a skeleton service for emergencies.

Where are you based?

Our head office is in London, but our team works remotely from bases in London, Berkshire, Surrey and Manchester. Technology is wonderful!

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Having worked with Stress-free WP for the last 6+ years I can categorically say that they are the most talented team I’ve met. They have razor sharp minds and can turn an initial seed of an idea into a brilliant design, be it a logo, a SOHO website or a fully featured content driven Corporate website. They have many, many loyal customers and you can’t achieve this without delivering high quality work time after time.

Daryl Seyforth

The PC Help Company, (Former Global Technical Services Director for Bill Gates’ Corbis Corporation)

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WordPress maintenance, support & training

Here at Stress-free WP, we like to keep things simple. We specialise in maintaining and supporting WordPress websites. Below are some of the ways we do this.

WordPress Care Plans

We offer straightforward WordPress maintenance plans to make sure that your website is safe and secure, whatever happens.

Hands-on WordPress Support

A little - or a lot - of help with WordPress and your website, when you need it. Choose from on-demand support or monthly plans.

WordPress Training

It's empowering to know how to manage some aspects of your website yourself. From quick tutorials to in-depth training, we can help you build your skills.

WordPress SEO

There is no point in having a website if no one can find it. We can optimise your WordPress website for search engines and humans.

WordPress Websites

We've been working with WordPress since 2006, and combine creative, technical and business know-how to design and develop beautiful, functional sites.

WordPress Mirgration

If you need to move your site to a new host, we can not only recommend hosting solutions but we can move your site, domain and email - pain-free!

Fancy a chat?

It’s good to talk, or so they say! Get in touch to schedule a time to speak and we can go through your questions and help you make the right choice for you and your business.

How to reach us

+44 20 7193 6399
hello@stressfreewp.net

Want to submit a support request?
Send an email to:
support@stressfreewp.net

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